Effective Date: 14-10-2025

1. Introduction

  Welcome to ITM Basket! These Cancellation Terms & Conditions (“Terms”) govern the cancellation process for orders placed on ITM Basket’s online store, operated by    International Trade Media Pvt Ltd. By placing an order on our website, you agree to abide by these Terms.

2. Business Information

• Brand Name: ITM Basket
• Business Name: International Trade Media Pvt Ltd
• Business Address: House No. 48, Sector 7A, Vrindavan Colony, Lucknow, Uttar Pradesh 226029, India

Contact Information:

• Email: internationaltrademediapvtltd@gmail.com
• Phone: +91 82993 98011
• Website: www.itmbasket.com

3. Product Range

ITM Basket offers a wide range of products including but not limited to:

• Electronics
• Home Appliances
• Mobile Accessories
• Jewelry
• Toys

4. Age Restrictions

  Customers must be 18 years or older to place an order on ITM Basket’s website.

5. Account Creation

• An account is required to make purchases and track orders.
• You must provide accurate and complete information during the registration process.

6. Payment Methods

• We accept the following payment methods:
• Credit/Debit Cards
• UPI Payments (Unified Payments Interface)

7. Order Cancellation Policy.

• Cancellation Before Shipment:

  You can cancel your order at any time before it has been shipped. To cancel an order, please contact our customer support team at         internationaltrademediapvtltd@gmail.com
   or call +91 82993 98011 as soon as possible. We will process the cancellation and issue a refund to your original payment method.

• Cancellation After Shipment:

  Once your order has been shipped, we are unable to process cancellations. However, you can opt for a return as per our Return Policy. Returns are only accepted within 7      days from the date of delivery, and only for unopened items.

8. Order Modifications

  Unfortunately, we are unable to modify or change an order once it has been placed. If you need to make any changes, please contact our customer service immediately after    placing the order, and we will do our best to accommodate your request before the order is shipped.

9. Refund Process

• If your order is successfully canceled, or if a return is made post-shipment, the refund will be processed to the original payment method.
• Refunds are typically processed within 7 to 12 business days, depending on your payment provider.

10. Shipping Costs and Cancellation Fees

• In cases where the order has already been processed or shipped, any shipping fees paid at the time of purchase may not be refunded.
• Cancellation requests after the order has been dispatched may be subject to a nominal cancellation fee, based on processing costs.

11. Governing Law

• These Cancellation Terms & Conditions are governed by and construed in accordance with the laws of Lucknow, Uttar Pradesh, India.
• Any disputes arising out of or related to these Terms will be resolved under the jurisdiction of Lucknow, Uttar Pradesh, India.

12. Dispute Resolution

• In case of any issues regarding order cancellations, we encourage customers to first contact ITM Basket’s customer support.
• If an amicable resolution cannot be reached, disputes will be handled exclusively in the courts located in Lucknow, Uttar Pradesh, India.

13. Changes to Cancellation Terms

• ITM Basket reserves the right to update or modify these Cancellation Terms & Conditions at any time.
• Any changes will be communicated via updates on our website. Please review these Terms periodically for the most current information.

14. Contact Us

If you have any questions or need assistance with your order cancellation, please contact us at:

• Email: internationaltrademediapvtltd@gmail.com
• Phone: +91 82993 98011